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Faq
You may find an immediate answer to your question in our Frequently Asked Questions. If not, our team will be glad to assist you directly.
Can I track the status of my order?
We will keep you informed via e-mail, sending you the link for the shipment tracking of the courier. If you are facing any delays recieving this information, please send us an email. Go to Contact Us.
How long will my order take to arrive?
You'll receive an email with tracking details as soon as your order's shipping label has been created.
Can I cancel my order?
After placing an order, you have 24 hours to cancel if you'd like to receive a refund. Once that window has passed, orders are final.
Can I obteain the ISO certificate for my item?
Write to us and we will share the documents we hold for your piece.
Where can I obtain user instructions and maintenance guide for my product?
Care guidance sits on each product page under Care & Instructions, and it is included with your order.